Loree blob

FAQ

Frequently Asked Questions


If you’re ‘Interested in Loree’ and can’t find what you’re looking for, you can always reach out to our wonderful Sales team at presales@crystaldelta.com.

If you’re ‘New to Loree’ (YAY!) and can’t find what you’re looking for, you can always reach out to the gurus themselves at support@loree.io

Interested in Loree

Yes. Loree has been built in line with LTI 1.3 specifications.

Loree is available for ALL Canvas customers, and for those using Blackboard Learn - the Original experience.

We are also working on Brightspace and Blackboard Learn - Ultra.

No. Loree uses LMS API's to fetch content during editing and write those changes back to your LMS page. At present, no student information is collected or stored by Loree.

Very! We offer both a self service model with a step by step online guide and added zoom support if required, and options to have the Loree Support team manage the configuration of Loree for you (this comes at no extra charge).

All users gain access to the Loree Service Desk - an online portal that allow you to log support tickets 24/7. We also have a dedicated Customer Success Manager, and dedicated Customer Support Developers that will work alongside yourself and your organisation to ensure you have a wonderful experience. Loree also offers a support contact number and a direct support email address. Your Loree Service Agreement will clearly outline SLA's and any additional required support that is dicussed prior to jumping onboard.

Loree is hosted via Amazon Web Services, the market leader in secure, reliable and well tested infrastructure. We are trusted AWS partners and apply best AWS practices and security to Loree.

Absolutely! Loree aligns with the LMS roles for user access and ensures that users only have access to what they have been granted. We ensure HTTPS for secure communication between the users and Loree Servers (the nest!). Additionally, any information we store such as templates and images are encrpyted when stored so they are super secure. We get regular independent security reviews just to make sure we are keeping great care of your data and Loree!

Course pages which are designed with Loree are saved direct to your LMS pages, meaning that should you ever walk away from Loree in the future, all of your content and media will remain within your course. Text, images and other media will continue to be ediatable via each LMS's own rich content editor - however, you will lose the ability to create web-like templates with ease, and may require html skills to tweak layout driven designs.

Loree's H5P integration is with that of H5P.org (not .com). By integrating H5P within the Loree editor - we provide a streamlined interactive creation and embed workflow for educators and designers! This is available as an add-on license, and will ensure that hosting is taken care of by Loree. The H5P add on is ideal for users wishing to explore kicking-off a H5P journey and not for those who already have an existing H5P account within their organisation.

Loree Interactives are Loree's own set of customizable interactives (a library which is forever growing), allowing users to build out interactive content with zero code, set on-brand colours/styles and embed with ease to any LMS page via the Loree editor. These interactives are embedded as iframes, and as such are a breeze to update moving forward. Should you need to make a mass change, all you need to do is edit the original source Interactive, and these changes will be automatically rolled out where that component has been embedded. It's like magic really!

Yes. Loree can be installed at a sub-account level, however the Loree Admin Portal can only be accessed by users who are added to the Loree-Admin role, which is created at the root level upon LTI configuration.

No. Users who are enrolled into a course under the 'student' role are restricted from Loree by default. This is the only role that we have restricted.

Great Question! And we would answer it with another question - Would you like the ability to easily customise and embed interactives within your course pages? If yes, then Loree Interactives are for you! Interactives are an add-on, and they are also something we can enable for you along your Loree journey, so there's no need to make the call on day one.

Of course you can! You can head on over to our Community site at loree.io/community and sign yourself up for a free 2-week play! Warning, it's infectiously fun!

We are currently in the process of enhancing our Loree editor to ensure that we can address localisation. These items are on the roadmap and due to shake things up come early 2022!

This all depends on how quickly everyone can move! Short answer is - it can take on average 15 minutes to configure the LTI, then add on another 15-30 minutes to configure some roles and permissions mapped out, we can then lock in your guided training - and away you go!

If you would like Loree's own Customer Support Developers to manage the installation and set-up for you, we would require admin access to your LMS. This can of course be revoked post installation, however, we have found that many of our users continue to grant access to support with testing and the odd CSS file update (note, this could very easily be done by an LMS Admin within your organisation).

For information on pricing, please email presales@crystaldelta.com and speak with one of our wonderful Business Development Managers.

Loree is traditionally priced across three tiers and based on the total number of editors/users (user = designer/teacher - those who will be building with Loree) 1- Growth: Upwards of 10 users
2- Pro: Upwards of 100 users, and
3- Enterprise: Unlimited users.

We understand however that each and every organisation is different, and we do our very best to price Loree in a way that makes sense to each organisation's needs! Contact us at presales@crystaldelta.com for more information on licensing.

We sure do! Reach out to us via presales@crystaldelta.com to learn more about the discounts offered to those who are interested in locking in a 3-year deal up front. It's quite exciting!

Absolutely! Our BDM's will work with yourself and your organisation to ensure we're able to best support your team and unique needs - simply email presales@crystaldelta.com and speak with one of our wonderful sales team members for more support in this space.

The once off upfront fee covers installation support, Admin Dashboard configuration and a number of training sessions and resources available to your organisation.

Once you sign up with Loree, we do provide step by step configuration guides, these will walk you through the steps to configure the Loree LTI. Should you require any additional technical information, we recommend that you reach out to our team at presales@crystaldelta.com.

This is a great question! As we know, every LMS has it's own unique experience and ways of building courses, accessing course content such as 'files' and managing CSS. To support the layouts and elements of Loree, the application does require the addition of a CSS/JS file to be uploaded to LMS themes (Canvas LMS example) or a centralised place. If you build content with Loree in one Canvas instance for example, and add the CSS file to the themes of the second instance - content will look like-for-like. Exporting Loree designed content from one LMS to another may pose some UI challenges, each instance and organisation is different and we could work alongside yourself to build in solutions and added cross-LMS support.

At the moment there isn't a way to set themes for Loree Interactives, however we do have this in our product roadmap with a goal to deliver in 2022!

The image modal within Loree supports a number of source options. Users can use images which are already present within their course files, they can also upload images direct from their computer (which will be saved to the LMS course files) or they can use 'Loree Images'. Loree Images essentially acts as a course depository of all images which are present in 'Global' templates - meaning they are accessible and available for everyone within the organisation - ensuring for example that a collection of icons can be accessed by all, to deliver a consistent experience for the learners. Loree Images are stored in AWS, and are segmented by organisation, meaning that your Global template images are available to your organisation only, and no others.

That is correct. The CSS file which is uploaded to theme (Canvas LMS specific) can be retained, and pages built with Loree and saved back to the LMS can then be edited via each LMS's own Rich Content Editor. You will of course lose the ability to easily build and edit web-like layouts with ease, however, your course content and your media will remain editable if you ever decide to walk away from Loree.

If you have purchased a pack of templates or even an examplar course template as part of your Loree licence - we recommend that you allow for a minimum of two weeks before these can become available to yourself and your team. We will often work alongside you to delevop these, taking into account branding, nature or your organisation and the learners, and building on some best learning design practices as we go - it is often an iterative and collaborative process.

New to Loree

Training is a mixed bag of goodies! The Loree team and our Customer Success Managers will work alongside you and your organisation to structure virtual training sessions that best meet your users' needs. We have in the past done large group conferences, explored break-out sessions that are targeted to particular roles/functions and even hosted 'train the trainer' type sessions where we work with a small team of champions - ensure they are up to speed, then support them as they head off to roll out the Loree experience within their organisation. We also offer an online user guide and are about to launch our very own 'I want to be a Loree wizard!' training course which will be filled with information, activities and leave you and your team feeling confident to take on the world! Upon course completion, we'll even celebrate your acheivements with a Loree certificate!

We sure do! Please visit loree.io/community for links to the User Guide and other helpful resources.

Please visit loree.io/community for links to Loree Service Desk and other helpful resources.

Absolutely! We encourage our entire Loree Community to share their thoughts and ideas around what they love, would like to see improved, or, would like to see added to the Roadmap! Please visit loree.io/community for links to Loree Service Desk - here you will find a section which reads 'suggest a new feature', go nuts! We love your ideas and your engagement!

Yes. Loree has it's own built-in Accessibility checker today, however, we're also in the process of launching a new checker, with a new UI to better support our users to deliver the very best back to the learner! Along with ensuring that content which is built with Loree is accessible, we are also working on making the Loree editor (application itself) accessible.

Yes! Loree, as an editor has it's own built-in Accessibility checker, ensuring that content built with Loree will be accessible for your learners.

Currently we validate and check against WCAG 2.1 AA standard.

Currently, the application itself is not accessible, however this is something that we are working towards for the future - stay tuned!